CUSTOMER SUPPORT DEPARTMENT


Before contacting Support, please check the Support Documents.
If you have an account on the new HELM system, click here or select HELM from the menu above.
If you have an account that is not on the new HELM system, click here or select HC Support from the menu above.
If you can not find the answer to your question, please email the support team at support@wwwserver.co.uk
The Support Team will generally respond within 12-24 hours.

PROBLEMS CONNECTING TO YOUR DOMAIN
If you are having problems connecting to your domain hosted with us (either by Browser, FTP or Mail), please check your site from the following website before contacting the support team.

CheckDNS.net (checks DNS servers, http server and Mail servers)

NETWORK STATUS PAGE
Network Status History page, this page is automatically updated by the Data Centre and lists all network issues for the past 12 months. Please note these are notwork issues and not server issues.

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